Position: Bilingual Dental Intake Coordinator/Assistant
Reports to: Clinical Services Manager
Under supervision by the Clinical Services Manager, this position provides clinical and administrative services and assistance, of various levels of complexity, requiring judgment and discretion on a frequent basis. Candidates will have administrative experience supporting multiple members of the organization and must have the ability to handle multiple tasks simultaneously while managing confidential information.
Essential Job Functions (other duties may be assigned):
- Performs dental intakes for new and existing patients
- Enters patient information, consult notes and medical history in multiple databases, daily
- Scans patient information into electronic dental record, daily
- Responsible for upkeep, tracking, monitoring and occasional reporting of patient activities
- Assists with scheduling of patient appointments, referrals, records and updating of clinic schedules
- Demonstrates a high level of understanding of HIPAA and OSHA regulations
- Answers and returns phone calls and emails in a timely manner
- Advise patients of proposed treatment plans, arrange payment of fees, arrange funding requests
- Act as a liaison between patient and all relevant professionals, programs and resources
- Participate and attend staff, department, team and community meetings upon request
- Ability to assist with back office dental duties, as needed
- Operative Dentistry: Matrix band application; Insert, condense and carve and finish composites class I, II and V: Check occlusion, etc.
- Participate in fund-raising and advocacy events
- Assessing and proactively taking on new "ad hoc" duties as needed
- Must be willing to understand and practice the organization’s mission, vision and core values
- Must have previous experience working in a clinical setting
- Must have necessary problem-solving skills to address patients’needs
- Must be self-motivated, enthusiastic and a team player
- Must have excellent verbal and written communication skills
- Strong initiative and multi-tasking skills required
- Proven organizational skills with attention to detail
- Time management skills with a strong sense of prioritization and follow-through
- Intermediate to advanced level computer skills using Microsoft Office Suite
- Ability to speak Spanish, preferred
Dental Assistant Certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Experience using CAREWare, ARIES, and EDR preferred.
Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, and the internet.
Knowledge, Skill and Ability:
Knowledge of and sensitivity to HIV / AIDS challenges. Proficient in written and verbal communication. Completion of HIV 101 training required. Bilingual Spanish-speaking preferred. Highly organized and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, and efficiency. Must demonstrate effectiveness in the following areas:task management; teamwork; time management; and communication with teams, managers, clients, and company consultants. Ability to uphold respect for client’s autonomy to make decisions about their sexual health. Must have flexibility, creativity, collaborative, and a positive workplace attitude in a small team dynamic. Also, strong critical thinking, active listening, and problem-solving skills to address complex situations.
Material and Equipment Directly Used:
Works with computer workstations, laptops, servers, and standard office equipment. Works with software, including electronic health records, client/patient data systems, word processing, spreadsheet and presentation software as well as with online systems. Communicates with partner organizations and vendors using the telephone, e-mail, the Internet, and fax.
Physical Demands and Work Conditions:
Works in an office environment in Denver with occasional travel via automobile or airplane to offsite locations. Requires ability to lift up to 50 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding.
How to Apply
Please submit resume and cover letter via e-mail to Lili Carrillo, Clinical Services Officer, at: Lili.Carrillo@coloradohealthnetwork.org.
Please use the position name as the subject title.
Application close date is 12/06/19.
Colorado Health Network is an Equal Opportunity Employer (EOE)