Position:Shallow Rent Program Coordinator
Reports to:Client Resources Manager
Position Summary: The Shallow Rent Program (SRP) will provide housing assistance to eligible households. SRP meets the needs of participants by subsidizing a portion of the total monthly rent to be calculated and tracked by staff at CHN, or the referring agency, and paid out by CHN
Essential Job Functions:
- Receive all SRP applications from AIDS Service Organizations (ASO) across the state
- Verify completeness of applications and confirms backup documentation provided
- Notify Case Manager (CM)/Housing Coordinators at each of the statewide ASO’s of final applicant approval
- Create and maintain participant files for each approved Shallow Rent Program participant
- Manage program enrollment and enter clients into SRP and other housing programs
- Maintain housing enrollment information in the Colorado Health Network (CHN) database
- Confirm/correct (if needed) and communicate voucher amounts and start dates for each participant to each ASO’s Housing Coordinator
- Receives monthly rosters from other local ASOs/Regional Housing Coordinators
- Communicate with all referring ASO Housing Coordinators about program details and other technical assistance questions
- Track and report on SRP voucher usage across the state to Colorado Department of Public Health and Environment (CDPHE), at least quarterly, or as requested
- Monitor allotted vouchers per agency and ensure agencies do not exceed their allocation
- Notify other ASO Housing Coordinators to pull new participants from their waitlist, when a voucher becomes available
- Process, cut and mail checks for all SRP subsidies (and advise Housing Coordinators of any challenges or issues with monthly payment)
- Work with the Client Resources Managerand the Financial Assistance Administrator, to research check/payment/bank issues brought to Coordinator by the other ASO Housing Coordinators/Case Managers
- Follow up with other ASO Housing Coordinators regarding ongoing eligibility, general participant tracking, and 6 month updates, entering changes into CHN database, as needed.
- Stay abreast annual changes to HUD published Fair Market Rents (FMRs), and communicate those changes to all participating SRP agencies/staff.
- Coordinate, in collaboration with Case Management staff,all CHN SRP related tasks, to include: participant briefings (as needed), 6 month check-in’s, waitlist maintenance, eligibility screenings, file upkeep, documentation, recertification, training, reporting and all other responsibilities associated with the SRP program, as directed by grantors and Client Resources Manager.
- Follow up with CHN SRP participants and landlords to ensure any subsidy deficiencies are remedied
- Document SRP participant notes into the CHN database in a timely manner
- Serve as liaison and technical support for other ASO’s participating in the SRP program.
- Develop and assist in the maintenance of resources for staff and clients in all areas of affordable housing and housing subsidy programs.
- Collaborate with Case Management to ensure the provision of housing accessibility for all clients, and the development of long-term housing plans for program participants.
- Track and submit monthly SRP checks request/billing and reports to the Financial Assistance Administrator, Client Resources Manager and/or appropriate partners/grantors, including CDPHE
- Develop and maintain effective communication and ongoing working relationships with local landlords, housing authorities and affordable housing providers
- Participate in team meetings, case conferences, clinical supervisions, and all appropriate CHN staff meetings, in additional to attending partner meetings in the community
- Update and maintain existing policies and procedures for SRP, in conjunction with CDPHE and the Client Resources Manager
- Perform other duties as assigned by the Client Resources Manager
- Act as a cross-trained backup for the Financial Assistance Administrator and all Ryan White B funded emergency assistance and housing related programs
- Coordinate volunteer/intern schedules and trainings as needed.
- Provide ongoing support and supervision for Client Resources department volunteers/interns.
Experience working with subsidized housing programs, preferred. Previous training in cultural competency/diversity, and an ability to work with diverse populations, required.
Bachelor’s Degree in social sciences/related field or previous nonprofit experience, strongly preferred.
Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and the internet.
Knowledge, Skill and Ability:
Knowledge of HIV and related issues. Familiarity with housing subsidy programs, highly desired. Cultural Competency/Sensitivity. Excellent communication, client relations and management skills. Highly organized and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills. Must demonstrate effectiveness in the following areas:task management; teamwork; time management; and communication with teams, managers, clients, and company consultants.
Material and Equipment Directly Used:
Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax.
Physical Demands and Work Conditions:
Works in an office environment. May travel to offsite locations. Requires ability to lift up to 20 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding and using a telephone and other office equipment.
As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.
HOW TO APPLY
E-mail your cover letter and resume (subject line must be “Reception and Programs Assistant”) to Joshua Derrig, Client Resources Manager at Joshua.firstname.lastname@example.org and HR@coloradohealthnetwork.org.
All offers of employment are subject to the completion of a criminal background check.
Colorado Health Network is an Equal Opportunity Employer (EOE).
The position will close after 10 qualified applicants are identified or by February 28th, 2020, whichever comes first.